At Refresmall, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind. Please read the details below:
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- Return Request: Refund requests must be made within 30 days of receiving your order.
- Condition of the Item: The item must be unused, undamaged, and in its original packaging.
- Proof of Purchase: A valid receipt or order confirmation must be provided.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Items marked as final sale.
- Products that have been used, damaged, or altered by the customer.
- Products without a valid proof of purchase.
3. Refund Process
If you meet the eligibility criteria, follow these steps to request a refund:
- Contact Us: Reach out to our customer service team at service@refresmall.com with your order details.
- Return Instructions: We will provide you with return instructions and a return authorization (RA) number.
- Return the Product: Send the product back to us in its original condition. The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Refund Processing: Once we receive the item and confirm it meets our return conditions, your refund will be processed. Refunds will be issued to the original payment method.
4. Refund Method
Refunds will be processed to the original payment method (credit/debit card, PayPal, etc.). Please allow 7-10 business days for the funds to appear in your account, depending on your bank or payment provider.
5. Exchanges
If you would prefer to exchange your item rather than receiving a refund, please contact our customer service team. Exchanges are subject to product availability.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, we will cover the return shipping costs. Please contact us immediately at service@refresmall.com with a photo of the product and your order details for a full refund or replacement.
7. Customer Support
If you have any questions about our refund policy or need assistance, please contact our customer support team at:
- Email1: support@refresmall.com
- Email2: service@refresmall.com
- Phone:
We are committed to ensuring your satisfaction and resolving any issues you may have.
Thank you for shopping with Refresmall. We look forward to serving you again soon!