At Refresmall, we strive to provide fast, reliable, and cost-effective shipping to ensure your order arrives safely and on time. Below are the details of our shipping policy:
1. Shipping Locations
We currently offer shipping to the following regions:
- Domestic: Worldwide shipping
- International: Worldwide shipping
If you don't see your country listed, feel free to reach out to our customer support team to inquire about shipping availability.
2. Processing Time
- Order Processing: All orders are typically processed within 2-3 business days (Monday to Friday) from the time the order is placed, excluding weekends and holidays.
- Customs and Processing Delays: Please note that during peak seasons (such as holidays) or during promotional events, there may be slight delays.
3. Shipping Methods & Delivery Times
We offer various shipping options for your convenience:
- Standard Shipping: Estimated delivery time of 5-14 business days.
- Expedited Shipping: Estimated delivery time of 2-5 business days.
- International Shipping: Delivery times vary depending on the destination but typically range from 7-21 business days.
Please note that delivery times are estimates and may vary depending on the shipping carrier and your location.
4. Shipping Fees
- Domestic Shipping: We offer free standard shipping on orders over [$50]. For orders below this amount, a flat rate of [$6.99] applies.
- International Shipping: Shipping fees will vary based on the destination country. The cost will be calculated at checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment on the carrier’s website.
6. Order Issues
If there are any issues with your order, such as damaged goods or incorrect items, please reach out to our customer service team immediately at service@refresmall.com. We will be happy to resolve the issue as quickly as possible.
7. Customs & Import Duties (For International Orders)
For international orders, customs duties, taxes, and any additional charges may apply depending on the destination country. These charges are the responsibility of the customer. Please check with your local customs office to determine what these charges may be before placing your order.
8. Missing or Lost Packages
Once your order has been shipped, we are no longer responsible for the delivery. However, if your package is delayed or lost, please contact us immediately, and we will work with the shipping carrier to resolve the issue.
9. Returns and Exchanges
If you are not satisfied with your order, please refer to our Return & Exchange Policy for more details on how to proceed.
Thank you for shopping with Refresmall! If you have any questions about our shipping policy or need further assistance, please don’t hesitate to contact our customer service team at service@refresmall.com.